Technical Support Engineer Job at CADimensions, Inc., East Syracuse, NY

enE0Y2FCeE5zUERuazhDSEI4RzBtUHBqb2c9PQ==
  • CADimensions, Inc.
  • East Syracuse, NY

Job Description

Job Description

Job Description

Technical Support Engineer

A LITTLE ABOUT US: CADimensions, Inc. strives to be the premier provider of innovative tools and solutions for the Engineering and Manufacturing community. CADimensions likes to do business and build relationships with the value of CADLIFE in mind. Our CADLIFE culture guides each Employee to provide a best-in-class Customer experience. We are Dedicated to the success of our team and those they serve. This commitment compels us to always act with Integrity and make sure we bring our best Attitude to every interaction. We are Loyal to our employees and customers as we create the world of tomorrow together as Family every step of the way.

Summary

This is a remote, full-time position. Reporting to the Technical Support Manager, you will be responsible for, resolve incoming support requests from clients, by providing comprehensive and timely solutions to questions/issues. Our normal hours of service are 8:00am to 5:00pm EST.

In this role, you should expect to:

  • Answer technical support calls, chats, and emails regarding the SOLIDWORKS product portfolio
  • Provide best practices recommendations based on customer needs
  • Prioritize and schedule support tickets to ensure a timely response
  • Be a thorough, detail oriented, quick-on-their-feet, outside-of-the-box thinkers who will act as the customer’s partner
  • Partake in knowledge sharing activities, publishing technical marketing videos, supplying technical presentations, and reviewing documentation
  • Obtain relevant certifications in the SOLIDWORKS and 3DExperience portfolio of products

Why do you fit in at CADimensions? Because you have:

  • 3-4 years of full time 3D CAD experience
  • Strong independent troubleshooting and problem resolution skills
  • You enjoy being challenged to find solutions to a problem
  • Understanding of Microsoft Windows, PC hardware, and basic computer functionality
  • Exceptional communication, organization, and follow-up skills
  • Friendly, helpful attitude toward customer success

Bonus points if you have:

  • Associate’s or Bachelor’s Degree in Mechanical Engineering/Technology or related time in the field.
  • Knowledge of SOLIDWORKS family of products
  • Experience with other CAD platforms such as Fusion 360 or Onshape

Benefits:

CADimensions, Inc. offers competitive wages and a total benefits package that includes company paid medical insurance options, optional dental and vision, 401k matching, paid time off and work from home flexibility

Salary Range - 40,000-55,000 annually

Job Tags

Full time, Remote job,

Similar Jobs

KapturBox

Copywriter Job at KapturBox

 ...About the Copywriter position We are looking for an experienced Copywriterto write clear and concise copy for Email & SMS briefs. Our ideal candidate is a skilled and imaginative writer with an eye for detail. You'll need to be able to write across a plethora of... 

CRI Advantage

ServiceNow Senior Developer Job at CRI Advantage

 ...Job Description Job Description CRI Advantage is looking for a Senior ServiceNow Developer to join our rapidly growing ServiceNow practice. The ServiceNow Senior Developer will perform as a team Implementation Lead and work on ServiceNow implementations, integrations... 

Aspire

Regional Nurse Consultant (Registered Nurse/RN) Job at Aspire

 ...center. In addition, monitoring and managing clinical competence and clinical capabilities through mentoring administrators on managing nursing resources; mentoring Directors of Nursing on direct management of staff; implementing corporate clinical standards and auditing and... 

CHRISTUS Health

Armed Security Officer Job at CHRISTUS Health

DescriptionSummary: Uniformed position at all times. Armed Security Officers duties include being a visible deterrent to criminal activity...  ...commission with the Texas Department of Public Safety Private Security Bureau (TDPSPSB) is required. New hires in Texas who... 

Sunshine State Health Plan

Community Resource Coordinator II - Behavioral Health Job at Sunshine State Health Plan

 ...You could be the one who changes everything for our 28 million members. Centene is transforming the health of our communities, one person at a time. As a diversified, national organization, youll have access to competitive benefits including a fresh perspective on workplace...