Job Description

Job Description - Tech Support Specialist 1 Labs (21004312) **Job Description**

Tech Support Specialist 1 Labs - ( 21004312 ) **Description**

Technical Support Specialist 1Labs assists in the operations and technical functions of the TECH Center and HSC TECH Center, providing first and second level support. Works with other full-time employees to oversee lab operations. At times, will supervise student worker on the same shift, and other times will work with other full-time staff to manage the lab, specialty areas of the lab, and lab related systems. Assists with imaging computers, setting up labs, and investigating new technologies. Will also train students in using specialized resources from an established training program. Will be assigned other lab technical areas/systems and will be responsible for learning the operations in those areas. Responsible for emergency calls during scheduled on call hours during nights/weekends.

Regularly scheduled hours will be 1pm-10pm Mondays-Thursdays, 10:00am-7pm Saturdays. The schedule will change during breaks, summer, intersession periods, and the regular schedule may change depending on university needs, or if coverage is needed during a weather emergency. This is an on-premises position on main campus that may occasionally rotate to the HSC TECH Center. Performs other duties as assigned.

At Temple, you will find it easy to fit in while staying true to yourself. We value what makes each employee unique and strive to maintain a culture of diversity and inclusion. As an employee, you will enjoy our collaborative team-based culture that values innovation and creativity.

Visit to learn more about the benefits of working at Temple University.

Required Education & Experience:

Bachelors degree and at least one year of related technical experience. PC and Mac hardware and software troubleshooting experience.

Experience with mobile device troubleshooting and configuration. An equivalent combination of education and experience may be considered.

Required Skills & Abilities:

* Demonstrated ability to assist people who require help with technical tasks Intermediate printing troubleshooting.

* Demonstrated knowledge of intermediate printing troubleshooting.

* Working knowledge of Microsoft Office 2019/365.

* Working knowledge of Adobe Creative Cloud.

* Intermediate Uniprint troubleshooting.

* Basic understanding of PC and/or Mac imaging and concepts.

* Ability to work the following days/shifts: 1pm-10pm Mondays-Thursdays, 10:00am-7pm Saturdays.

The schedule will change during breaks, summer, intersession periods, and the regular schedule may change depending on university needs.

Preferred:

* Equipment loan software.

* Printing management software.

Temple University values diversity and is committed to equal opportunity for all persons regardless of age, color, disability, ethnicity, marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status protected by law.

**In accordance with the City of Philadelphia's COVID-19 mandate, all Temple University students, faculty, staff, and contractors must be fully vaccinated before receiving authorization to work unless they have a medical or religious exemption approved by the University. An individual is considered fully vaccinated two (2) weeks following the second dose of the Pfizer or Moderna vaccine or two (2) weeks following a single dose of the Johnson & Johnson vaccine. Individuals who do not meet the University's vaccination or exemption requirement will be prohibited from working until proof of full vaccination or an exemption is requested and approved. For more information, visit the University's Vaccines web page at

Compliance Statement: In the performance of their functions as detailed in the position description employees have an obligation to avoid ethical, legal, financial and other conflicts of interest to ensure that their actions and outside activities do not conflict with their primary employment responsibilities at the institution. Employees are also expected to understand and be in compliance with applicable laws, University and employment policies and regulations, including NCAA regulations for areas and departments which their essential functions cause them to interact.

To obtain additional information about Temple University please visit our website at

Temple University's Annual Security and Fire Safety Report contains statistics, policies, and procedures related to campus safety and can be found at:

You may request a copy of the report by calling Temple Universitys Campus Safety Services at 215-204-7900.

**Primary Location**

: Pennsylvania-Philadelphia-Main Campus-Tech Center **Job**

: Staff **Schedule**

: Full-time **Shift**

: Variable **Employee Status**

: Regular

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