Job Description

Job Description

Job Description

Join our Team of Employee Owners!

Why work for a company when you can own it?

Siewert Equipment, a Division of Cummins-Wagner, is seeking a Customer Service Representative/ISE at our Albany, NY location. Cummins-Wagner Company, Inc. is a 100% Employee-Owned company and leader in the distribution of industrial and mechanical equipment.

Job Title: Customer Service Representative/ ISE

Salary Range: $25.00-$30.00 per hour

Department: Albany Inside Sales

Location: Albany, New York

Reports To: Vice President

Job Overview:

The Customer Service Representative/ Inside Sales Engineer (ISE) support person plays a crucial role in the supply chain by facilitating the efficient processing and fulfillment of customer orders. They receive orders from Inside or Outside Sales Engineers and input them into the NetSuite system, ensuring smooth coordination with warehouse operations for timely delivery. Additionally, they manage daily quote and order processing for EONE, maintaining workflow efficiency. Engaging with customers via phone, email, and in-person, they provide essential support to ensure orders are fulfilled promptly and accurately, thereby contributing to high customer satisfaction.

Our most successful Customer Service Representative/ ISE's:

• Possess superior communication and organizational skills
• Exhibit goal-oriented behaviors and time management principles
• Apply extensive attention to detail to all tasks
• Exude a customer-focused attitude
• Have the ability to resolve problems as they arise
• Possess proficiency in basic math
• Possess mechanical aptitude
• Experience and proficiency using Windows-based programs
• Have 5 years of related experience preferred*
• Experience with mechanical equipment sales preferred*
• Possess High School Diploma or equivalent
• Must be able to pass background and reference checks, as well as a drug test

Scope of Responsibility:

• Answer telephone and email inquiries from customers
• Take the completed PMU from the ISE and enter it into NetSuite.
• Processes customer and account source documents by reviewing data for deficiencies; resolving discrepancies by using standard procedures (i.e. getting in contact with the person who wrote the order to ask them why they forgot to include quantities on certain line items, for example).
• If submittals are required, request and receive the submittal/shop drawing from the manufacturer and route them to the customer.
• Receive the approved submittal/shop drawings from the customer and route them back to the manufacturer.
• Send completed sales order to invoicing.
  Specific roles and responsibilities of CSR / ISE support include:
• Enter all sales orders for the Albany branch into NetSuite (industrial and muni).
• Forward POs to manufacturers
• Expedite and track shipment, and provide proactive project status to customers.
• Provide proactive updates on shipments to ISE/OSE and customers
• Perform all other duties as assigned

Cummins-Wagner Competitive benefits package:

• Employee Stock Ownership Program (ESOP)
• Competitive medical, dental, and vision insurance
• 401(k) retirement savings plan with a match
• Company paid term life, long and short-term disability
• Paid time off and holidays
• Generous tuition reimbursement program

Apply today and learn about your successful future as a team member of Cummins –Wagner Company, Inc.

Cummins-Wagner Co. Inc. is an Equal Opportunity Employer and does not discriminate on the basis of race, sex, age, handicap, religion, national origin, veteran status, or any other basis prohibited by applicable law.

Cummins-Wagner is a 100% Employee Owned Company.

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